Shipping policy
PitRx ships to Canada and the United States.
Order Processing
Orders are typically processed within 1–3 business days. You will receive a confirmation email after your order is placed and another email when your order ships.
Shipping Rates
Shipping rates are shown at checkout.
Orders may qualify for free shipping when the order meets the current free shipping threshold shown at checkout.
U.S. Shipping
U.S. orders ship from Canada using tracked U.S. shipping.
Estimated delivery time for U.S. orders is 4–7 business days after fulfillment, depending on location, customs processing, carrier processing, and other delays outside our control.
Canada Shipping
Canadian orders ship using available Canadian shipping services shown at checkout.
Estimated delivery times depend on your location and the shipping carrier. Delivery timelines shown at checkout are estimates and are not guaranteed.
Duties, Taxes, and Import Fees
Shipping rates, taxes, and any applicable charges shown at checkout are displayed before you complete your order.
For U.S. orders, PitRx ships from Canada. If any shipment issue, customs issue, or carrier issue comes up, contact us at support@pitrx.ca and we will help review the situation.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. If you notice an error after ordering, contact us as soon as possible at support@pitrx.ca. We cannot guarantee changes can be made after an order has been processed or shipped.
Lost, Delayed, or Damaged Shipments
If your package appears delayed, lost, damaged, or leaking, contact us at support@pitrx.ca with your order number and any relevant photos or tracking information. We will review the issue and help determine the next steps.
Contact
For shipping questions, contact: